Terms and Conditions

These terms and conditions apply between you, the User of Services provided and Walkable, the owner of the Services and this Website. Your agreement to comply with and be bound by these terms and conditions and to grant any and all licences required is deemed to occur upon your acceptance of these terms and conditions prior to your first use of the Services.


In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings: “Account” means collectively the personal information, payment information and credentials used by Users to access the Services through the Web Site; “Agreement” means this binding agreement that shall come into effect between the User and Walkable following the User’s acceptance of these terms and conditions and which shall incorporate these terms and conditions; “Client” means any organisation who chooses to implement Walkable within their organisation.; “Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Website; “Fees” means the sum of money paid by Users at monthly or annual intervals to keep their Account active and to enable them to access the Services; "GDPR" means the EU General Data Protection Regulation; “Personal Data” means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier; “Services” means collectively the online facilities, tools, services or information that Walkable makes available through the Website either now or in the future; “SubscriptionPeriod” means the period for which a subscription has been purchased by way of payment of Fees; “User / Users” means any third party that accesses the Website and the Services that is not employed by Walkable and acting in the course of their employment; and “Website” means the website on which these terms and conditions appear (Walkable.ai) and any sub domains of that website accessed over any protocol, unless expressly excluded by these terms and conditions.

1. Unless the context otherwise requires, each reference in these terms and conditions to:

2: “writing” and any cognate expression includes a reference to any communication effected by electronic or facsimile transmission or similar means;
3: a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;

4: a Clause or paragraph is a reference to a Clause of these terms and conditions.

5: the headings and numbering used in these terms and conditions are for convenience only and shall have no effect upon the interpretation of these terms and conditions.

6. Words imparting the singular number shall include the plural and vice versa.


1. Walkable shall use its best and reasonable endeavours to provide the Services on an error-free basis and without interruption.

2. Notwithstanding, Walkable does not provide any guarantee that the provision of the Services shall be error-free or without interruption and reserves the right to alter or suspend the provision of the Services without prior notice to Users. By accepting these terms and conditions, the User acknowledges that the Services may change in form or nature at any time.

3. Walkable shall have the right, exercisable at its sole discretion, to terminate provision of the Services without prior notice to Users.

4. Notwithstanding Walkable’s right to perform any of the actions detailed in this Clause without prior notice, Walkable shall use its best and reasonable endeavours to provide such notice whenever possible.


1. The User represents and warrants that they have the authority to enter into the Agreement, to use the Services, and to perform any and all acts as may be necessary under these terms and conditions.

2. If the User is unable to comply with the requirements of Clause 3.1, they shall be prohibited from using the Services and must not accept these terms and conditions.

3. In order to use the Services and to submit or create Content, Users are required to create an Account and to submit certain personal details. By accepting these terms and conditions, the User represents and warrants that:1. any information that is submitted is accurate and truthful;

4. all such information will be kept accurate and up-to-date;

5. the means by which they identify themselves does not violate any part of these terms and conditions or any applicable laws.

6. If the User has reason to believe that their Account details have been obtained by another without consent, the User should contact Walkable immediately to suspend their Account and cancel any unauthorised orders or payments that may be pending. In the event that unauthorised use is made prior to the User notifying Walkable of the unauthorised nature of the order or payment, Walkable will suspend access to the Services and the withdrawal of any scheduled payments pending investigation.

Following investigation, it shall be determined whether or not to cancel access to the Services and make a full or partial refund of the payment to the User.

7. The terms of Clause 3.4 shall apply notwithstanding any related provisions in Clause 16.


1. Fees commence when a user enters into a new subscription with Walkable, either before or after a trial. The User’s credit / debit card will be billed on activation and monthly/annually thereafter (depending on if the User has a monthly or annual subscription). One-off payments are charged at the time of payment.

2. The first payment will be at the price advertised on the Website. Walkable reserves the right to change Fees from time to time.

3. If a User cancels their Account, access to Walkable will terminate at the end of that paid period. No refunds will be available.

4. If a User’s payment fails to clear or is declined for whatever reason, then access to the service will be immediately suspended. The service will re-commence once a debit or credit card payment is successfully completed.


1. Users are permitted to use the Services only in accordance with the following:

1. these terms and conditions; and

2. any relevant law, regulation or other applicable instrument in their particular jurisdiction.

3. Subject to any express agreement to the contrary, Users may only access the Services through the normal means provided by Walkable. Users shall not attempt to download, convert, crawl or otherwise reverse-engineer any part of the Services.

4. The restrictions set out in Clause 5.3 shall not apply to Content submitted or created by a particular User where that User is downloading their Content, using the service as intended.

5. Users may not engage in any conduct that may disrupt the provision of the Services by Walkable.

6. Users may not reproduce, copy, duplicate, trade or resell the Services.

7. Users’ rights to use the Services are non-exclusive, non-transferrable and fully revocable at Walkable’s discretion.


1. Subject to the exceptions in Clause 7 of these terms and conditions, all Content included on the Website, unless submitted or created by Users, including, but not limited to, text, graphics, logos, icons, images,sound clips, video clips, data compilations, page layout, underlying code and software is the property of Walkable, our affiliates or other relevant third parties. By accepting these terms and conditions, the User acknowledges that such material is protected by applicable United Kingdom and International intellectual property and other laws.

2. Subject to Clause 9, Users may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Walkable.


1. Where expressly indicated, certain content, such as advertising material, and the Intellectual Property Rights subsisting therein belongs to other parties. This Content, unless expressly stated to be so, is not covered by any permission granted by Clause 6 of these Terms and Conditions to use Content from the Web Site. The exceptions in Clause 9 continue to apply. Any such Content will be accompanied by a notice providing the contact details of the owner and any separate use policy that may be relevant.


When using the Services to create Content, Users should do so in accordance with the following rules:

1. Users must not send Content that is unlawful or otherwise objectionable. This includes but is not limited to, Content that is abusive, threatening, harassing, defamatory or fraudulent.

2. Users must not send Content that is intended to promote or incite violence

3. Users must not submit Content that may contain viruses or any other software or instructions that may damage or disrupt other software, computer hardware or communications networks.

4. Users must not impersonate other people, particularly employees and representatives of Walkable or our affiliates.

5. Users must not use the Services for unauthorised mass communication such as “spam”.

6. Data subtitled must not contain anything that would be deemed as a Special category of Data under GDPR, including but not limited to race or ethnic origin, political beliefs, trade union memberships, data concerning health or data concerning a natural person’s sex life or sexual orientation. Walkable has the right, but not the obligation, to pre or post-screen Content sent or created by Users and may flag or filter any Content that it deems inappropriate. If any Content is found to be in breach of these terms and conditions, Walkable reserves the right to remove it without notice and may, at its sole discretion, terminate the responsible User’s access to the Services. Users are solely responsible for any and all Content that they send using our Services. Walkable does not endorse, support, represent or otherwise guarantee the accuracy or reliability of such Content. Subject to sub-Clause 8.4, Users use the Services at their own risk. By submitting or creating Content, Users warrant and represent that they are the author of such Content and / or that they have acquired all of the appropriate rights and / or permissions to use the Content in this fashion. Walkable accepts no responsibility or liability for any infringement of third-party rights by such Content. Further, Users waive all moral rights in any and all Content that they submit or create to be named as its author. Walkable accepts no responsibility or liability for any infringement of third-party rights by such Content. By accepting these terms and conditions, the User grants a non-exclusive, worldwide, perpetual licence to Walkable to copy, distribute, transmit, display, transmit and reformat all Content for the purpose of providing the Services. The User represents and warrants that they have all necessary rights, power and authority to grant the licence described in Clause 8.7.


Content may be copied, transmitted, performed, adapted, or otherwise re-used without written permission where any of the exceptions detailed in the Copyright Designs and Patents Act 1988 or other relevant legislation apply.


This Website may provide links to other websites as part of the Services. Unless expressly stated, such websites are not under the control of Walkable or that of our affiliates. Walkable assumes no responsibility for the content of the websites and disclaims liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another website on this Website does not imply any endorsement of that website or of those in control of it.


1. For the purposes of understanding roles in regard to the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) - Walkable is defined as the Data Processor and the Client is the Data Controller.

2. Use of the Website and the Services is also governed by Walkable’s Privacy Policy, which is incorporated into these terms and conditions by this reference.

3. The Client, as Data Controller, appoints Walkable as a Processor to process the Personal Data as described on the Client’s behalf.

4. Walkable will only process the Personal Data to provide the Services or otherwise to comply with applicable laws or regulatory requirements.

5. Walkable will ensure that any person with access to or processing the Personal Data is subject to a duty of confidence,

6. Walkable will take appropriate technical and organisational security measures to ensure the security of processing and protect the Personal Data from accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure or unlawful processing. The Client authorises Walkable to appoint sub-processors as they deem appropriate or necessary for the provision of the Services.

7. Walkable will assist the Client in providing subject access and allowing data subjects to exercise their rights under the GDPR.

Walkable will assist the Client in meeting its GDPR obligations in relation to the security of processing, the notification of personal data breaches and data protection impact assessments.

9. Walkable will provide mechanisms for the Client to download all Personal Data at any time, to delete the record of a single Data Subject, and to delete all Personal Data at the end of the contract.

10. The Client may exercise their right of Audit under GDPR legislation through Walkable providing an audit report not older than 18 months prepared by an independent external auditor demonstrating Walkable’s technical and organisational measures are sufficient to meet the obligations of a Data Processor under GDPR.

11. Walkable will submit to Client audits and inspections, provided the Client pays an applicable audit fee in full and in advance of the commencement of such audit.

12. Walkable will immediately inform the Client if it is asked to do something infringing the GDPR or other data protection laws of the EU or a member state.

13. Nothing within this contract relieves Walkable of its own direct responsibilities and liabilities under the GDPR.

Privacy Policy

We believe your private information should be just that, private. Clearly, to operate our services, we need to collect some personal information about you. This policy explains what we do and why we do it. 

What we collect

We ask for your name and email address when you signup to our service. This is our primary mechanism to identify you when you log in. 

 How we store the information 

We take great care to keep your personal information safe; Walkable and its databases operate within the Digital Ocean platform. Their computers are housed in secure data centres with heavily restricted access with numerous levels of security to prevent unauthorised access to those servers, including firewalls and passwords.

What we do with the information

Email is a vital part of Walkable; emails are used to communicate the latest news and updates regarding the service. We also use email to send occasional alerts, reminders and newsletters in relation to Walkable and how you use Walkable, all these emails contain a link that allows a user to opt out of further communication with a single click. 

The primary use of the data we collect is to provide the Walkable service and to educate the User to help them be more successful. 

Who do we share the information with

To help us deliver Walkable we may use third party applications and API's. We asses all these apps and APIs to ensure compliance with the Data Protection Act, and our Privacy Policy and to ensure your data remains in safe hands. 

Retention and Destruction

Our policy is to provide our customers with control over retention and destruction of their data. Individual users of Walkable can be deleted anytime. Deletion is instant and irrecoverable. Any data stored on backups will be deleted entirely within 14 days. We will automatically delete user information if the user has unsubscribed from emails and after 3 months of application inactivity. 

What we don't and won't ever do

We don't, and never will, sell or rent your information to any 3rd party. 

Updates to this policy

We update this privacy policy from time to time,particularly as technology changes and as Walkable develops. We suggest you check back from time to time for the latest version.

Cookie Policy

This website uses cookies.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic.

We also share information about your use of our site with our social media, advertising and analytics partners, who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site.

For all other types of cookies, we need your permission. This site uses different types of cookies.

Some cookies are placed by third-party services that appear on our pages.
Your consent applies to the following domains: Walkable.ai and any and all sub-domains.